Data & Privacy

Privacy Policy – r789com Pakistan Online Gaming Platform Updated 2025

Your privacy matters to us. This page explains exactly what personal data r789com collects when you use the platform, how it is used, how it is protected and what rights you have over your own information as a player in Pakistan.

AES-256 Encryption
Data at rest & in transit
Never Sold
Your data stays with r789com
Your Rights
Access, correct or delete
24hr Response
To all privacy requests

Our Privacy Principles

Six commitments that govern how r789com handles every piece of personal information it holds

Purpose Limitation

r789com collects personal data only for specific, legitimate purposes. We do not collect information we do not need, and we do not use data you have provided for one purpose to serve a different one without your knowledge.

Security First

All personal data held by r789com is protected by AES-256 encryption at rest and TLS encryption in transit. Access to player data within the r789com organisation is restricted on a strict need-to-know basis.

No Data Sales

r789com does not sell, rent or trade your personal information to any third party for commercial purposes. Period. The data you provide belongs to you and is used exclusively in connection with your r789com account.

Your Control

You can access, correct, export or request deletion of your personal data at any time. r789com makes exercising your data rights straightforward and responds to requests within 24 working hours.

Retention Limits

r789com does not hold personal data longer than necessary. Account data is retained for as long as your account is active and for a limited period thereafter as required by applicable financial regulations.

Plain Language

This Privacy Policy is written to be understood by r789com players in Pakistan without needing a legal background. If any section is unclear, contact our support team and we will explain it in plain terms.

r789com

r789com – trusted by players across Pakistan with secure, private account management

1. Who We Are

This Privacy Policy applies to r789com, which operates the online gaming platform available at r789com.bet. In this document, "r789com", "we", "us" and "our" all refer to the platform and the entity responsible for processing the personal data of players who register and use the service.

r789com is the data controller for all personal information collected through the platform. This means we determine how and why your personal data is processed. If you have questions or concerns about how r789com handles your data, the contact details in Section 13 of this Policy are the right place to start.

Scope: This Privacy Policy applies to the r789com website at r789com.bet and all services offered through it, including casino games, live dealer tables, jackpot slots, card games, virtual sports, the Aviator game, Ludo games and live cricket score services. It applies to all registered players and to visitors who browse the platform without registering.

2. Data We Collect

r789com collects personal data in three ways: information you provide directly, information generated automatically by your use of the platform, and information received from third parties such as payment processors.

2.1 Information You Provide

  • Registration data: Your mobile number, chosen username, date of birth and, where required for KYC, your full legal name and CNIC number
  • Identity verification documents: CNIC front and back, and any supporting documents submitted during the KYC process
  • Payment information: Your Easypaisa or JazzCash mobile number, NayaPay or SadaPay account identifier, bank account details for IBFT transfers, or Visa/Mastercard details (card numbers are not stored by r789com – they are handled by our PCI-DSS certified payment processors)
  • Communications: Messages sent to r789com support via live chat or email, including the content of those communications and associated metadata
  • Preferences: Game preferences, notification settings and responsible gaming tool settings you configure in your account dashboard

2.2 Automatically Collected Data

  • Device information: Device type, operating system version, browser type and version, screen resolution and unique device identifiers
  • Connection data: IP address, internet service provider, approximate geographic location (city level), connection type and session timestamps
  • Usage data: Pages visited, games opened, bets placed, game session durations, navigation patterns and in-platform search queries
  • Transaction logs: A complete record of all deposits, withdrawals, bonus credits, wagers and game outcomes associated with your r789com account
  • Cookies and similar technologies: As described in Section 6 of this Policy

2.3 Data from Third Parties

r789com may receive confirmation of payment transactions from Easypaisa, JazzCash, NayaPay, SadaPay and card payment processors. This data is limited to transaction status, reference numbers and amounts. r789com does not receive your full payment account credentials from these providers.

Data Category Collected Stored Encrypted Shared with Third Parties
Mobile NumberYesYesNo
CNIC / Identity DocsKYC OnlyYesRegulators Only
Payment DetailsYesYesPayment Processor
IP Address / DeviceYesYesNo
Game History / BetsYesYesNo
Support MessagesYesYesNo
Marketing PreferencesYesYesNo
r789com

r789com serves players across Pakistan with full data security and local payment support

3. How We Use Your Data

r789com uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is not listed here without first informing you and, where required, obtaining your consent.

  • Account operation: Creating and maintaining your r789com account, processing logins, managing account settings and providing access to all platform features
  • Payment processing: Processing deposits and withdrawals in PKR, verifying transaction references with payment providers and maintaining accurate financial records for your account
  • Identity verification (KYC): Verifying your age and identity in line with our obligations under applicable regulations and our own Terms and Conditions
  • Customer support: Responding to queries, resolving account issues, investigating disputes and providing assistance via live chat and email
  • Fraud and security: Detecting and preventing fraudulent activity, money laundering, bonus abuse and unauthorised access to player accounts
  • Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling and enabling the responsible gaming tools available to all r789com players
  • Platform improvement: Analysing aggregate usage data to improve the r789com game library, user interface, payment flows and customer support quality
  • Marketing communications: Sending promotional offers and platform updates to players who have opted in to receive them. You can opt out at any time through your account notification settings
  • Legal compliance: Fulfilling obligations under applicable laws including anti-money laundering regulations and responding to lawful requests from competent authorities

Marketing opt-out: If you no longer wish to receive promotional communications from r789com, you can update your preferences in the Notifications section of your account dashboard, or contact our support team to opt out immediately. Players who self-exclude from r789com are automatically removed from all marketing lists for the duration of their exclusion.

4. Legal Basis for Processing

r789com processes your personal data on the following legal bases depending on the specific processing activity:

  • Contract performance: Most data processing on r789com is necessary to fulfil the contract between you and the platform – operating your account, processing transactions and providing the gaming service you have registered for
  • Legal obligation: Certain processing – particularly KYC identity verification, transaction record-keeping and responses to regulatory inquiries – is required by applicable law
  • Legitimate interests: Fraud detection, security monitoring, platform improvement and responsible gaming monitoring are conducted on the basis of r789com's legitimate interest in operating a secure, fair and sustainable platform
  • Consent: Marketing communications and non-essential cookies are processed only on the basis of your explicit consent, which you can withdraw at any time

5. Data Sharing

r789com does not sell your personal data. We share data only in the following limited and controlled circumstances:

5.1 Payment Processors

r789com shares the minimum information necessary with payment service providers (Easypaisa, JazzCash, NayaPay, SadaPay and card processors) to process your deposit and withdrawal transactions. These providers are contractually obligated to use shared data only for the specific purpose of processing your transaction and are required to maintain appropriate security standards.

5.2 Identity Verification Partners

Where r789com uses a third-party service to assist with KYC document verification, identity documents are shared with that provider solely for the purpose of verification. These providers are bound by confidentiality obligations and data processing agreements.

5.3 Legal Requirements

r789com may be required to disclose personal data to competent authorities, courts or regulators in response to a lawful order or legal obligation. In such cases, r789com will disclose only the specific data requested and will, where legally permitted, notify the affected player of the disclosure.

5.4 No Other Sharing

Subject to the categories above, r789com does not share your personal data with any other third parties, including advertisers, data brokers, analytics firms or other gaming platforms. Your data is not transferred internationally outside the arrangements described in this Policy without your knowledge.

Service providers: r789com may use third-party technology providers to operate parts of the platform infrastructure (such as cloud hosting and cybersecurity services). Where these providers process personal data on r789com's behalf, they do so under strict data processing agreements and are not permitted to use the data for their own purposes.

6. Cookies & Tracking Technologies

r789com uses cookies and similar technologies to ensure the platform works correctly, to understand how players use it and – with your consent – to personalise your experience. A cookie is a small text file stored on your device when you visit the r789com website.

You can manage cookie preferences through your browser settings or through the r789com cookie preference centre accessible from the account settings menu. Blocking essential cookies will prevent the platform from operating correctly.

r789com

r789com – protecting Pakistani players' data and privacy across every region of Pakistan

7. Data Security

r789com takes the security of your personal data seriously and has implemented a layered set of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure.

7.1 Technical Measures

  • Encryption at rest: All personal data stored in r789com databases is encrypted using AES-256 encryption
  • Encryption in transit: All data transmitted between your device and r789com's servers is protected by TLS 1.3 or higher. The r789com website is HTTPS-only
  • Payment security: Card payment details are handled exclusively by PCI-DSS Level 1 certified payment processors. r789com does not store full card numbers on its own systems
  • Access controls: Employee access to player data is restricted on a strict need-to-know basis and is subject to multi-factor authentication requirements
  • Monitoring: r789com's systems are continuously monitored for unusual access patterns, intrusion attempts and other security anomalies

7.2 Your Responsibilities

Data security on r789com is a shared responsibility. You can protect your account by using a strong, unique password, never sharing your login credentials, enabling any additional security options available in your account settings and contacting r789com support immediately if you suspect your account has been accessed without your authorisation.

Data breach notification: In the unlikely event of a data breach that is likely to result in a risk to affected players, r789com will notify impacted players without undue delay. Notifications will be sent to the contact information associated with the affected r789com accounts.

8. Data Retention

r789com retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations.

  • Active accounts: Personal data associated with an active r789com account is retained for the life of the account
  • Closed accounts: Following account closure, r789com retains financial transaction records, KYC documents and identity verification records for a period of five years in compliance with applicable anti-money laundering regulations
  • Support communications: Customer support interactions are retained for two years from the date of the interaction
  • Marketing data: If you opt out of marketing communications, your opt-out preference is retained indefinitely to ensure you are not contacted again
  • Session and device data: Technical usage logs are retained for 13 months from the date of collection and are then deleted or anonymised

Once the applicable retention period has expired, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to you as an individual.

9. Your Privacy Rights

As a player on r789com, you have a range of rights over the personal data we hold about you. These rights are set out below. To exercise any of them, contact our support team using the details in Section 13.

Right to Access

Request a copy of all personal data r789com holds about you. We will provide this within 30 days of your request.

Right to Rectification

Ask r789com to correct any inaccurate or incomplete personal data associated with your account.

Right to Erasure

Request deletion of your personal data. This right is subject to r789com's legal retention obligations, which may prevent immediate deletion of certain records.

Right to Restriction

Ask r789com to restrict processing of your data while a query about its accuracy or the lawfulness of processing is being resolved.

Right to Portability

Receive a copy of data you have provided to r789com in a structured, machine-readable format for transfer to another service.

Right to Object

Object to processing based on legitimate interests, including direct marketing. Objections to marketing are acted on immediately.

r789com will respond to all data rights requests within 30 days. If a request is particularly complex or r789com has received a high volume of requests, this period may be extended by up to two additional months, with prior notification to you. All requests are handled free of charge unless they are manifestly unfounded or excessive.

10. Children's Privacy

r789com does not knowingly collect personal data from individuals under 18 years of age. The platform is strictly for adults. Registration requires confirmation of age, and accounts suspected of being operated by a minor are suspended pending age verification.

If a parent or guardian believes that a minor has registered on r789com and provided personal data, they should contact our support team immediately. r789com will promptly investigate and, where a minor's account is confirmed, close it and securely delete all associated personal data that is not subject to mandatory legal retention obligations.

11. Third-Party Links

The r789com platform may contain references to other services, such as payment provider pages that you are directed to during a transaction. Once you leave the r789com platform and are on a third-party website or application, r789com's Privacy Policy no longer applies.

r789com is not responsible for the privacy practices of third-party services. We recommend reviewing the privacy policy of any third-party platform before providing personal information through it. This Policy covers only the data collected and processed by r789com itself.

12. Changes to This Privacy Policy

r789com may update this Privacy Policy from time to time to reflect changes in how we handle personal data, updates to the services we offer or changes in applicable law. Material changes will be communicated to registered players via in-platform notification and, where possible, by email.

The updated Privacy Policy will always be available at r789com.bet/privacy-policy. The "Updated" date shown at the top of the page indicates when the current version was last revised. We recommend reviewing this Policy periodically, particularly if you have not visited the platform for some time.

Continued use: If you continue to use r789com after a material update to this Privacy Policy has been communicated to you, this will be treated as acceptance of the revised Policy. If you do not agree with the revised Policy, you may close your account by contacting our support team.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a suspected data breach or unauthorised access to your r789com account, please get in touch through one of the following channels:

  • In-platform live chat: Available 24/7 from your account dashboard – the fastest channel for privacy requests
  • Email: privacy@r789com.bet – dedicated to data and privacy queries, with responses within 24 working hours

When submitting a data rights request, please include your registered mobile number and a brief description of what you are requesting. This helps our team identify your account and process the request without unnecessary back-and-forth.

r789com takes all privacy-related communications seriously and aims to resolve queries promptly and thoroughly. If you feel your concern has not been addressed to your satisfaction, you may escalate by replying to the original support ticket with the reference number and the reason for escalation.

Your Data is Safe on r789com – Start Playing with Confidence

Register on r789com and enjoy 500+ games with full PKR support, knowing that your personal information is protected by industry-standard encryption and a team that takes your privacy seriously.

AES-256 encrypted Data never sold Your rights protected PKR transactions only 24/7 support
Privacy at a Glance
Bank-Grade Encryption

All data encrypted at rest (AES-256) and in transit (TLS 1.3).

Zero Data Sales

r789com never sells or rents personal data to any third party.

Six Data Rights

Access, correct, delete, restrict, port and object – all free.

24hr Response

All privacy requests acknowledged and actioned within 24 working hours.

Related Policy Pages